External Communications and Engagement Officer

England, UK (Remote)

Salary Not AvailableMid LevelContract

Posted 6 weeks ago

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Job Summary

Own the external communications and stakeholder engagement flow, turning insights into message-led plans and accessible content across video, graphics, and digital formats; drive events and policy communications with clear databases and on-brand storytelling.

  • Messaging and strategy: shape how messages are developed and shared across projects and channels.
  • Content Engine: produce high quality, accessible content in multiple formats that stays on-brand.
  • Stakeholder & policy delivery: plan and execute engagement programs, maintain databases, and coordinate events.

Job Description

Responsibilities

  • contributing to the delivery of the communications and stakeholder engagement strategy, bringing fresh thinking to how messages are developed and shared;
  • creating high-quality, accessible content across a range of formats – including video, graphics and digital media – ensuring communications are clear, engaging and on-brand;
  • developing and delivering communications plans for projects, campaigns and channels, using insight and feedback to continuously improve approach and impact; and
  • supporting the delivery of external stakeholder engagement and policy programmes including drafting content, maintaining stakeholder databases, sharing approved communications and organising events.

Requirements

  • curious and proactive, with a genuine interest in improving how organisations communicate with their external audiences
  • creative and solutions-focused, able to present information in clear, engaging and accessible ways
  • digitally confident, with an understanding of modern communication channels and tools
  • collaborative and approachable, able to build strong working relationships
  • organised and responsive, with the ability to manage competing priorities effectively
  • committed to continuous improvement, using feedback and insight to improve results

Benefits

  • a range of other benefits including a commitment to a healthy work / life balance, including a 35-hour working week.
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Housing Ombudsman

Our mission is to improve landlords’ services and residents’ lives through housing complaints.We are an independent, impartial, and free service for social housing residents.We make the final decision on disputes between residents and landlords that are registered members of its Scheme - including tenants and leaseholders of social landlords (housing associations and local authorities), as well as for our voluntary members (private landlords and letting agents).We also work to strengthen internal complaints procedures and encourage landlords to learn from complaints to prevent service failures being repeated.

Founded in 1997
London, England, GBR
323 employees (41 in marketing)

Traffic Signals

Monthly Visitors
90.2K
Traffic Source Mix
Search
52.8%
Direct
39.9%
Referral
6.1%
Social
0.7%
Paid
0.5%

Headcount Trend

Current headcount: ~323

Marketing Team

Marketing Team Size
11 (3% of company)

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