Housing Ombudsman

Our mission is to improve landlords’ services and residents’ lives through housing complaints.We are an independent, impartial, and free service for social housing residents.We make the final decision on disputes between residents and landlords that are registered members of its Scheme - including tenants and leaseholders of social landlords (housing associations and local authorities), as well as for our voluntary members (private landlords and letting agents).We also work to strengthen internal complaints procedures and encourage landlords to learn from complaints to prevent service failures being repeated.