Responsibilities

• Own the day-to-day trading performance of Erborian.co.uk , TikTok Shop, THG Group and ASOS.
• Develop and execute the annual digital trading calendar, including product launches, promotional activity, GWP campaigns and seasonal activations.
• Drive revenue growth through effective trading, onsite merchandising and customer journey optimisation.
• Monitor sales, traffic, conversion and customer behaviour data to identify opportunities and implement improvements.
• Manage budgets and support forecasting activities across all digital channels.
• Lead the optimisation of the customer journey from landing page to checkout.
• Partner with local and central teams to deploy digital initiatives and enhance website performance.
• Deliver SEO, GEO and CRO strategies to improve visibility, traffic and conversion rates.
• Ensure a seamless user experience through ongoing testing, analysis and performance monitoring.
• Own the UK CRM strategy, campaign calendar and customer segmentation approach.

Requirements

• 4–6 years’ experience in ecommerce trading, digital commerce or Marketplace management within beauty, FMCG or a fast‑paced consumer brand, Beauty, skincare or premium consumer goods experience preferred.
• Proven track record managing DTC websites and marketplace/pure‑player accounts (e.g., TikTok Shop, THG Group, ASOS, Amazon or similar).
• Strong understanding of digital trading, including promotional planning, merchandising, conversion optimisation and performance analysis
• Experience working with retailer .com partners (Boots, Space NK, Lookfantastic or equivalent), including content management, launches and promotional execution.
• Solid knowledge of SEO, GEO, CRO , onsite optimisation and customer journey best practices.
• Strong analytical skills with the ability to interpret data, identify trends and build actionable insights.
• Experience with CRM platforms, segmentation logic and customer lifecycle strategies.Comfortable managing cross‑functional stakeholders and collaborating with international teams.
• Highly organised with strong project management skills and the ability to prioritise multiple workstreams.
• Excellent communication skills with the ability to influence internal and external partners.
• Experience managing or mentoring junior team members is a plus.

Preferred

• Experience managing or mentoring junior team members is a plus.
• Familiarity with ecommerce platforms (e.g., Shopify, Magento, Salesforce Commerce Cloud) and analytics tools (GA4, Looker, Power BI) is beneficial.

Benefits

• Discretionary Company Bonus scheme
• Contribution Pension Scheme
• Holiday Allowance – above statutory
• Flexible Bank Holidays
• Enhanced Maternity (20 weeks full pay) and Paternity leave (12 weeks full pay) after 1 year
• Hybrid working for Office based staff– 3 days in the office
• Work from Anywhere Policy – up to 4 weeks a year
• Volunteering 1 Day
• Half day leave for Birthday
• One day’s holiday for Newly Weds