Responsibilities

• Support the delivery of partner activities, engagement events and consultation opportunities alongside the Service Manager.
• Attend community sessions, clubs, activities and engagement events to engage with families, gather feedback, identify future needs and opportunities and build positive relationships.
• Support the coordination and promotion of partner events and activities, ensuring information and schedules are accurate and up to date.
• Design and share high-quality media and copy on our social media channels each week, including Facebook and Instagram.
• Share relevant useful resources and information related to the SEND community from trusted sources
• Monitor our social media channels and responding in a timely manner to comments and messages, working with the wider team to signpost as needed
• Ensure all content on our social media channels is accessible and consistent with the SEND Sensation brand
• Maintain and update the information on the SEND Sensation website include creating engaging copy for the SEND Sensation blog.
• Create and send monthly e-newsletters to SEND Sensation stakeholders using Mailchimp templates and manage the data on Mailchimp of subscribers, working with the wider team to ensure data is up-to-date.
• Ensure all literature and marketing materials are produced to a high standard and support the wider team to prepare documents and reports.

Requirements

• Demonstrable experience of promoting teamwork and community engagement including verbal and email communications and social media posting.
• Demonstrable experience of delivering successful customer services with positive customer relationships and improving consistent, high-quality communications.
• Understanding of how to build positive relationships and make a positive difference for SEND children, young people and families.
• Understanding of how to build positive relationships and provide improvement feedback for club and activity providers in mainstream settings.
• Experience of effective working within a team environment and in isolation using technology and digital skills including Microsoft365.
• Experience of updating website, social media, and printed and digital marketing material.
• Good communication and inter-personal skills with the ability to empathise, support and resolve issues for stakeholders using both spoken and written word.
• Good organisational skills with the ability to support multiple stakeholders, prioritise and meet deadlines.
• Level 3 or above qualification in marketing and customer relationship and/or similar professional training or experience of 1 year or more.

Benefits

• Company pension
• Flexitime