Responsibilities

• Owning regional merchandising performance across UK source markets, accountable for conversion, engagement, revenue and commercial outcomes.
• Optimising onsite product discovery (navigation, search, filters, product listings and merchandising placements) so customers find the right trip faster.
• Spotting market, product and pricing opportunities using customer behaviour, search trends and performance data.
• Supporting pricing and positioning decisions that improve competitiveness, customer value and margin.
• Influencing portfolio prioritisation through regional market insight and commercial analysis.
• Partnering with Product, Operations, Marketing, Sales and Finance to align supply, demand and customer experience.
• Driving continuous optimisation, contributing to the testing roadmap and delivering measurable uplift from your changes.

Requirements

• Experience in ecommerce, digital merchandising or commercial optimisation, with a track record of using data and customer insight to drive commercial decisions.
• A strong grasp of ecommerce merchandising: navigation, search, filtering and product visibility.
• Solid analytical and problem-solving skills, and real comfort working with performance data.
• The ability to read customer behaviour (product views, search activity, engagement) and turn it into action.
• Confidence working across teams with several stakeholders to get things done.
• Someone who thrives with a high degree of autonomy. We work in a squads and tribes model where you'll own your area, set your own priorities and be trusted to run with them, so you'll need to be self-directed and comfortable making the call without waiting to be told.
• Comfort in a fast-paced, commercial environment where priorities shift.
• A commercial mindset paired with curiosity about customer behaviour, and the ability to balance strategy with hands-on execution.
• Not essential, it would be a bonus if you have:
• Experience in active travel, specialist tours or tailor-made/FIT travel

Preferred

• Experience in active travel, specialist tours or tailor-made/FIT travel
• International or multi-market portfolio exposure
• Experience in scale-up or high-growth environments

Benefits

• ANNUAL LEAVE: We want you to be able to take holidays that matter to you, so 8 public holidays are included in your annual leave allowance of 33 days, which increases to 35 days after 5 years’ service.
• BIRTHDAY BOOSTER: An extra day off on your birthday!
• PENSION: We offer a contributory pension scheme.
• DISCOUNTS: You are eligible for great discounts on Macs Adventure trips!
• TRAVEL INSURANCE: We provide you and your spouse/partner/children with annual worldwide travel insurance.
• FLEXIBLE WORKING: A flexible work culture - you’ll be able to work from home as well as coming into our hub office in Glasgow 3 days per week to collaborate with colleagues.
• GETTING TOGETHER: Regular team, management and leadership meetings and retreats.
• CULTURE: An innovative, fast growth, international and solution focused culture, where we work hard to embed our values across the business.
• L&D: We support your self-guided learning journey to make the most of your strengths.
• WELLBEING: We'll support you in looking after your health and wellbeing so you can do your best work.