Responsibilities

• Act as the marketing-side point of contact for operational matters related to the Channel Portal, PIM, content syndication, and automation tools.
• Collect and document functional requirements from marketing teams and communicate these effectively to IT or external vendors.
• Support the implementation of platform updates and improvements by coordinating with IT and ensuring marketing alignment.
• Provide first-level support and act as a poin of escalation for complex user issues.
• Maintain system documentation, usage guides and training materials for internal users.
• Assist in monitoring license usage, system performance and procurement processes.
• Ensure GDPR compliance and adherence to internal data handling protocols.
• Contribute to project workstreams in coordination with the E-Marketing Systems Manager and other stakeholders.
• Take ownership of content management for European content within the Channel Portal.
• Act as central webmaster by supporting local marketing teams in the creation of local web pages within the corporate CMS.

Requirements

• Good experience working with digital marketing tools or platforms (e.g. CMS, PIM, DAM, automation systems, syndication tools).
• Good technical understanding and interest in marketing technology.
• Experience in user support, platform administration or system testing is a plus.
• Strong attention to detail and willingness to follow structured processes.
• Understanding of basic data governance and GDPR compliance principles.
• Proficient in Microsoft Excel, Word, PowerPoint, experience with ticketing or task management tools (e.g. Jira, Trello) is beneficial.
• Organised and structured way of working, with the ability to multitask across projects.
• Good communication skills and ability to collaborate with cross-functional stakeholders.
• Bachelor’s degree in Marketing, Digital Media, Information Systems or similar field preferred.
• Experience working in an international and/or matrix organisation is a plus.

Preferred

• Experience working in an international and/or matrix organisation is a plus.

Benefits

• Our benefits  You will have access to a wide range of flexible benefits including a strong contributory pension plan, private healthcare, life cover, gym membership, an Employee Assistance Programme, employee discounts on Epson and Seiko products, and more.
• Epson also promotes hybrid working, with a minimum of 25 days holiday per year.