Responsibilities

• Supporting the day-to-day management of Amazon marketplaces across the UK, Europe and the US.
• Responding to customer enquiries and helping to deliver an excellent customer experience.
• Monitoring product listings and marketplace performance.
• Assisting with stock forecasting and inventory management.
• Reviewing customer feedback and identifying trends and improvement opportunities.
• Analysing sales, advertising and marketplace data to identify opportunities for growth.
• Supporting the creation and optimisation of product listings, Amazon Stores and A+ Content.
• Assisting with product launches and new marketplace projects.
• Producing regular reports on sales, profitability and marketplace performance.
• Working closely with colleagues across Marketing, Customer Services and Operations.

Requirements

• A degree in Marketing, Business, Economics, Data Analytics, Digital Marketing or a related subject.
• Strong organisational skills and excellent attention to detail.
• Confidence working with numbers, data and spreadsheets.
• Strong Microsoft Excel skills.
• Strong written communication skills.
• A proactive attitude and willingness to learn.
• Ability to manage multiple tasks and prioritise effectively.
• Commercial curiosity and an interest in online retail, e-commerce or digital marketing.

Preferred

• Previous experience in a customer-facing, retail, administrative or digital marketing role (including internships, placements or part-time work).
• Experience using Excel for data analysis.
• Familiarity with online marketplaces such as Amazon, eBay, Shopify or similar platforms.
• Knowledge of digital marketing, PPC advertising or e-commerce principles.

Benefits

• Full induction, ongoing training, and regular performance reviews
• Competitive salary with bonus scheme
• 27 days holiday + bank holidays + option to buy/sell 5 days
• 2x paid volunteer/charity days each year so you can support a cause that matters to you
• Health Cash Plan & 24/7 GP Anytime service
• Employee Assistance Programme & Mental Health First Aiders
• Life Assurance (3x salary) and pension plan
• Bonus scheme with the opportunity to significantly boost your earnings
• A vibrant, values-led culture with regular social events