Operations Specialist, Virtual Marketing Events
Gartner
London, UK (Remote)
In-houseFull-timeMid level2+ years exp.
2 weeks ago
Director of Marketing Operations
London, UK (Hybrid)
Salary Not AvailableDirector/Executive8+ years expFull time
Posted 5 weeks ago
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Job Summary
Own marketing operations and MarTech at scale with FCA-regulated risk controls; own the stack, data flows, and cross-functional handoffs from plan to execution, while optimizing ROIs and compliance-driven governance.
- Own the MarTech roadmap and systems architecture across Salesforce, HubSpot, Iterable, Apollo and related data platforms.
- Lead governance and operating model to align marketing, sales and product handoffs and ensure compliant communications.
- Drive attribution, lead routing, lifecycle automation and reporting across BU funnels with an eye on risk reduction and resilience.
Job Description
Responsibilities
- Set the strategy & plan for marketing operations
- Define and own the long-term MarTech roadmap and execution aligned to OakNorth’s commercial objectives.
- Establish a clear operating model across marketing, sales and product handoffs.
- Lead prioritisation of systems investment, tooling decisions and integration strategy.
- Partner with the Design & Brand lead to enforce brand and tone-of-voice at the systems level.
- Own commercial systems architecture
- Oversee the architecture and optimisation of Salesforce, HubSpot, Iterable, Apollo and associated data platforms.
- Drive improvements in attribution, lead routing, lifecycle automation and reporting across the BU funnels.
- Ensure systems are integrated, scalable and operationally resilient (PRA SS2/21, FCA/PRA Operational Resilience PS21/3)
- Reduce operational risk and eliminate single points of failure across the stack.
Requirements
- 8+ years in marketing operations; 3+ years at Director / Head of level.
- Deep expertise in managing a marketing stack at scale: SalesForce, marketing automation (HubSpot, Iterable or equivalent), CMS, consent management, attribution, analytics.
- Hands-on experience in a UK FCA/PRA-regulated firm.
- Strong commercial acumen and experience enabling frontline teams through systems and data.
- Excellent lateral leadership skills, i.e. influencing without direct authority and ability to drive cross-functional alignment.
- Comfortable balancing strategic leadership with hands-on ownership when required.
Preferred
- Operationalised AI in customer-facing marketing in a regulated context.
- Revenue Operations experience in B2B SaaS
- Affiliate channel governance.
- Third-party risk management in a regulated firm.
- US lending or international expansion exposure.
- Operational Resilience operating experience.
Benefits
- 25 days holiday
- Hybrid role
- Personalized benefits – opt-in to what matters to you
- Subsidised Private Medical Insurance with Bupa
- Enhanced maternity and paternity leave
- Wellbeing and social events
- In-house Barista Bar in London office
- Support causes that matter to you – Volunteering time off
OakNorth
The digital bank for entrepreneurs, by entrepreneurs. We provide bespoke credit and banking services to businesses with £1m-£100m turnover across the UK and US.With funding ranging from £1m to tens of millions, we have lent billions to businesses across a whole range of sectors, performing among the top 1% of commercial banks globally.To date, OakNorth financing has helped create tens of thousands of new jobs and affordable homes.
