Responsibilities

• Manage day-to-day relationships with clients
• Act as the main point of contact for client requests, updates, and queries
• Manage website support tickets and ensure they are completed efficiently (escalating to developers where necessary)
• Regularly communicating with our clients
• Give clear briefs to designers, social media team and developers
• Carry out basic website content updates
• Support and manage social media content and posting
• Prepare campaign reports and explain results clearly to clients
• Support SEO activity, including content updates, on-page changes, and performance checks
• Help manage PPC campaigns, including updates, reporting, and budget allocation

Requirements

• Confident managing clients and building strong working relationships
• Comfortable taking ownership of accounts and projects
• Organised and able to manage multiple clients, tasks, and deadlines
• Clear, professional, and proactive in communication
• Able to brief designers, developers, and internal teams effectively
• Hands-on and willing to complete digital marketing tasks directly
• Comfortable working across websites, campaigns, reports, and online platforms
• Interested in SEO, PPC, social media, email marketing, and website performance
• Able to solve problems, ask the right questions, and keep work moving
• Detail-focused, reliable, and positive
• Commercially aware and able to understand client goals and budgets

Preferred

• Experience with any of the following would be helpful: Digital account management
• Client communication and meetings
• Website support or ticketing systems
• WordPress or similar CMS platforms
• SEO
• Google Ads / PPC
• Google Analytics or GA4
• Meta Ads or social media platforms
• Campaign reporting
• Email marketing platforms