Digital Communications Officer

Peterborough, UK (Hybrid)

Salary Not AvailableMid LevelFull time

Posted 7 weeks ago

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Job Summary

Own and optimize the organization 0s social channels and website, turning community stories into engaging content and data-informed strategies that broaden reach and impact.

  • Social & content ownership: manage daily social posts, filming in the community, and publishing across platforms while shaping tones for different audiences.
  • Story strategy: surface real customer and Accent stories to reflect values and brand voice, testing new formats and trends to refresh the feed.
  • Website & analytics: keep the CMS-driven site dynamic and accessible, use analytics to inform content decisions, and coordinate end-to-end delivery from concept to publish.

Job Description

Responsibilities

  • Managing our day to day social media channels and website
  • Creating fresh, engaging content, from filming in the community to crafting compelling posts and stories
  • Sharing real customer and Accent stories that reflect who we are and what we stand for
  • Developing and delivering innovative social media strategies that grow engagement and reach
  • Keeping our website dynamic, accessible, and informative for customers and stakeholders
  • Taking a project mindset, seeing the bigger picture and following ideas through from concept to delivery
  • Trying new formats, trends, and approaches to keep our content evolving

Requirements

  • Proven experience managing organisational social media platforms (e.g. Facebook, LinkedIn, Instagram)
  • Experience creating engaging digital content across multiple formats, including video and imagery
  • Ability to create, edit and publish multimedia content using relevant tools and software
  • Experience using Content Management Systems (CMS) to update and maintain website content
  • Strong understanding of website analytics (e.g. Google Analytics) and ability to use data to inform decisions
  • Knowledge of Search Engine Optimisation (SEO) and applying best practice to digital content
  • Excellent copywriting and editing skills, with the ability to tailor tone and messaging for different audiences

Preferred

    Benefits

    • Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
    • Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
    • Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
    • Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
    • Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
    • Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.
    • This is more than a job – it’s a place where you can make an impact, feel valued, and be rewarded for what you do .
    • We’re Committed to Inclusion – We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive.
    Accent Group Ltd logo

    Accent Group Ltd

    3.5 Glassdoor

    We are Accent and we have been providing homes and services for our customers and their communities since 1966.Our 20,700 homes, which are spread over the North, East and South of England, are home to over 42,000 residents and their families.Our corporate strategy talks about our plans for developing more new homes for rent and sale, and we will look at every opportunity to help even more people in housing need. We are delighted to be a Homes England Strategic Partner. But we are not just about building new homes. We invest in our existing homes to make sure they offer our customers the very best in living standards, by adapting to meet new ideas, environmental changes, new regulations for safety, security and sustainability, and modern technology to make them a home for life, in every way our residents need them to be. We guarantee to be there for our residents at every step of the way and in everything we do. Our values, to be driven, smart, caring and inclusive, are at the heart of everything we do. As our guiding principles, they define our culture and inform every decision we make to ensure we offer our customers the very best experience.

    Founded in 1966
    Bradford, England, GBR
    395 employees (14 in marketing)
    59% recommend to a friend
    86% CEO approval

    Traffic Signals

    Monthly Visitors
    33.4K
    Traffic Source Mix
    Search
    45.5%
    Direct
    31.4%
    Referral
    20.1%
    Social
    3%

    Headcount Trend

    Current headcount: ~399

    Marketing Team

    Marketing Team Size
    14 (4% of company)

    Recent News