Customer Success Executive

Customer Success Executive

Relay Direct | Milton Keynes | Full-Time | Immediate Start

Great experiences start with great people.

Some people have a natural way of making others feel heard, valued, and understood. If that sounds like you, this could be your opportunity to turn those strengths into a career.

At Relay Direct, our Customer Success Executives represent client brands through face-to-face customer engagement. You’ll learn how to build trust, understand customer needs, create positive brand experiences, and turn everyday conversations into valuable professional skills.

The Experience You'll Build

Rather than learning only from a textbook, you’ll develop through practical experience:

• Connect: Welcome customers, listen to their needs, and create positive face-to-face interactions.
• Build Relationships: Develop customer rapport and expand your professional network.
• Represent Brands: Help customers understand a brand’s products, services, and offers.
• Share Insights: Gather feedback and contribute ideas to improve campaign experiences.
• Understand Business: Learn how customer satisfaction, engagement, and campaign results connect.
• Grow With the Team: Take on additional responsibilities and support new colleagues as you progress.

Your First Six Months

Weeks 1–4: Learn about client brands, customer engagement, and campaign activities with support from experienced colleagues.

Months 2–3: Build confidence in customer interactions, develop relationships, and become eligible for performance-based rewards.

Months 4–6: Strengthen your skills, support newer starters, and work towards potential Campaign Lead responsibilities.

Progression depends on performance, development, and available opportunities.

What You'll Gain

Professional development — Daily coaching and weekly one-to-one mentorship.

Performance rewards — Advertised OTE of £27,000–£31,000, with uncapped performance-based earning potential. Earnings are not guaranteed.

Networking — Opportunities to connect with customers, client representatives, colleagues, and event professionals.

Travel and events — Top performers may have opportunities to attend conferences and events in destinations including Lisbon, Dublin, and Manchester.

Career progression — Published progression criteria reviewed monthly, helping you understand how to work towards greater responsibility.

Previous customer service experience can be useful, but a positive attitude and willingness to learn are equally important.

The Details

• Location: Milton Keynes, with campaign travel across the surrounding region.
• Schedule: Full-time, Monday to Friday.
• Start: Immediate.
• Work Eligibility: Must have the right to work full-time in the UK without sponsorship.

Let's Start a Conversation

Apply through LinkedIn with your most up-to-date CV. Shortlisted candidates will typically be contacted within 24 hours to arrange an initial Zoom interview.

Make every interaction count. Build meaningful connections. Grow with Relay Direct.