Customer Marketing Manager (12 month FTC)

London, UK (Hybrid)

Salary Not AvailableMid LevelContract

Posted 4 days ago

Job Summary

Own and drive Lindt brand activation in key customers, aligning with Commercial Strategy and shopper marketing goals to convert visibility into sales across in-store, online, and omni-channel initiatives.

  • Plan and execute activations at strategic customers to deliver equity-building visibility and sales lift.
  • Lead collaboration with Sales, Category and Agencies to develop joint shopper marketing initiatives and present compelling plans at planning meetings.

Job Description

Responsibilities

  • Planning and executing Lindt brand activation in key customers to drive incremental, unmissable, equity building visibility & conversion to sales. Plans must be aligned our Commercial Strategy, Perfect Store objectives and the Category Vision
  • In-Store and Online Strategies: optimise point of sale materials, product placements and digital brand advertising efforts to enhance the shopping experience and drive sales in customers
  • Channel specific promotions and Campaigns: activate customer promotions, partnerships, product sampling and other incentives to encourage purchases and drive conversion at the point of sale
  • Understanding Shopper Behavior: ensure plans are based on insights into what influences purchasing decisions for both customers and shoppers in the broad channel of Convenience
  • Collaboration with Customers & Agencies: work closely with key customers and agencies to develop joint customer/shopper marketing initiatives that benefit both parties
  • Measuring and Analysing Results: responsible for measuring the effectiveness of campaigns and initiatives through metrics such as sales lift, return on investment (ROI), and shopper conversion.
  • Lead year +1 plan development: Leadership agenda – input into strategic direction of Lindt business at appropriate forums. Working in collaboration with Sales and Category (Cat Man & Strategy) to deliver a compelling presentation of plans at Strategic Customer & Brand Planning meetings, Launch Days, Customer selling meetings
  • Deploy shopper insight within the Convenience Channel in the most effective and efficient way of driving conversion in an omni-channel shopping environment
  • Monitoring and recording of Lindt and competitor activity and best-practice for activation and display and making recommendations for incorporation into future plans.

Requirements

  • Experienced in shopper or sales roles in the Impulse and / or Convenience Channel
  • Experienced in local brand / product or shopper marketing
  • Driven, high tenacity, resourceful with a focus on delivering results
  • Demonstrate interpersonal and leadership skills, with potential to move to more senior roles
  • A collaborator with the ability to network and establish strong relationships cross functionally and externally
  • Compelling communicator and presenter who’s able to tailor dependent on audience
  • Experienced in managing external media & design agency workloads and day to day relationships
  • Capable in managing complex end to end projects
  • Proficient in data analytics, insights as well as Excel and Powerpoint
  • Must have existing Right To Work in the UK.
Lindt & Sprüngli logo

Lindt & Sprüngli

LUV Infinity Group is an exciting UK based umbrella company for a multitude of brands, ranging from nightclubs, bars to restaurants all over the United KingdomLUV Infinity Group has a firm Impression on the UK Nightlife and hospitality industry with our venues bringing thousands of smiles to customers faces every day since 2009; and we only continue to expand and grow today.We pride ourselves on thinking outside of the box, being innovative within our ideas & providing the best quality product across each and every diverse brand that we have created.Focusing at the heart of our business, our people; we believe a successful business begins with the people who operate it & we continually reinvent the wheel when it comes to what makes us good employers – this is what drives us.

Founded in 2009
Bristol, England, GBR
31 employees (4 in marketing)

Marketing Team

Marketing Team Size
3 (10% of company)
Marketing Roles Posted (Last 30 Days)
733

Traffic Signals

Monthly Visitors
425M
Monthly Google Ads Budget
$18.2M
Traffic Source Mix
Search
39.5%
Direct
31.4%
Referral
5.8%
Social
4%
Paid
5.7%

Headcount Trend

Current headcount: ~31
Lindt & Sprüngli logo

Customer Marketing Manager (12 month FTC)

Lindt & Sprüngli · London, UK · Hybrid