Coordinate compliant multi-channel customer communications and timely campaigns by partnering with Marketing, Brand, Product, Legal, Compliance and Data to turn regulatory and customer insights into auditable, time-relevant content.

• Campaign planning and execution across email, multi-channel touchpoints, and TYEs with a test-and-learn mindset.
• Compliance sign-off, audit-ready asset governance, and cross-functional briefs to ensure accuracy and traceability.
• CRM/Strategy collaboration to deliver time-relevant results and support regulatory outcomes for retail customers.

Responsibilities

• Assist with the planning and execution of customer communications (multi-channel), including campaigns such as tax year end (TYE).
• Make sure all assets have been signed off by compliance and key stakeholders and captured for audit purposes.
• Write clear and concise marketing briefs.
• Collaborate with cross-functional teams such as Marketing, Brand, Product, Legal, Compliance and Data to deliver best-in-class email content.
• Work closely with our CRM team and Strategy & Insights team to deliver time relevant results,
• Support and enable the business to deliver good outcomes for retail customers by helping achieve any regulatory requirements, including consumer duty.

Requirements

• 1+ years’ experience in customer marketing.
• Excellent attention to detail with excellent proofreading skills.
• Knowledge of email marketing.
• Good organisational skills.
• Creativity and curiosity.
• Data-driven, with a test and learn mindset.
• Analytical with the ability to interpret data and insights.

Benefits

• 25 days holiday, increasing with service + buy/sell scheme + bank holidays
• 6% Pension with matched contributions
• Discretionary bonus scheme
• Share schemes (including free shares and BAYE)
• Health Cash Plan and discounted private healthcare
• Enhanced family leave (subject to qualifying criteria)
• Travel and bike loan schemes
• Employee Assistance Programme.
• Regular social events including summer and Christmas parties
• Learning and development opportunities tailored to you