Responsibilities

• Full end-to-end project management of the Customer Success Program including in-person and online events, focus groups and awards ceremonies.
• Input into, and the end-to-end execution of Softwerx’s Customer Advocacy program in collaboration with a selected 3rd party agency as required.
• Align with sales and marketing to plan and execute Softwerx’s Microsoft First Awards, that recognises its customers dedication to a Microsoft First approach to security.
• Build and nurture strong, trusted relationships with high-profile customers that are in Softwerx’s Platinum Club to ensure a mutual benefit and positive experience from customer advocacy initiatives.
• Design, manage and orchestrate customer-led events and campaigns for Softwerx’s Platinum Club to help customers realise the continued value from their partnership with Softwerx.
• Clear reporting to Senior Management on the progress and success of each program.
• Work closely with the Customer Success Manager to ensure all programs are delivered on time and within specification.
• Manage end-to-end event planning and reporting on the Microsoft Dynamics Customer Insights platform and with 3rd party suppliers as needed.
• Ensure all projects adhere to Softwerx’s brand guidelines and are executed to a high standard.
• Produce and deliver Softwerx’s Platinum Club webinars using Microsoft Teams.
• Attend and manage in-person Platinum Club events as required.
• Anticipate any future challenges during planning so they can be mitigated in good time.
• Work closely with other sales and marketing functions, taking on strategic projects where required that will align and contribute towards wider marketing and business objectives.

Requirements

• Degree in Events, Marketing, Hospitality or a related field.
• 3+ years of proven experience in a B2B customer-oriented marketing role.
• Proven experience in end-to-end delivery of customer-focused activities
• Able to work independently and with a team, manage multiple priorities, and deliver results in a fast-paced environment.
• Comfortable with change, and a strong bias for action and attention to detail.
• Experience and evidence of building strong professional relationships quickly with high-profile and valuable clients.
• Very strong communication skills (written and verbal).
• Very strong organisational skills, with a capacity to manage multiple, simultaneous projects and initiatives.

Preferred

• Knowledge and experience of using Microsoft Office, including Microsoft Dynamics.
• Understanding of the cybersecurity industry.
• Experience executing customer-focused programs targeted at c-level audiences.

Benefits

• 25 days holiday per annum plus UK public holidays.
• Westfield Health Membership (cashback on health services plus retailer and gym discounts).
• Life Cover (2 x basic salary).
• Employer pension contribution (4% employer, 4% employee).
• Continual training and career development.
• Referral Scheme.