Responsibilities

• Manage day-to-day relationships with assigned customer accounts.
• Handle customer enquiries via telephone, email and other communication channels.
• Build and maintain strong relationships with existing and prospective customers.
• Provide exceptional customer service throughout the customer journey.
• Develop a detailed understanding of individual customer requirements.
• Prepare accurate and competitive quotations for transport and logistics services.
• Follow up quotations and customer enquiries.
• Coordinate customer requirements with Operations and Planning.
• Keep customers informed of relevant booking and operational updates.
• Maintain accurate customer, quotation and account documentation.

Requirements

• Previous experience within customer service, account management, sales support, marketing, communications or a similar commercial environment.
• Excellent written and verbal communication skills.
• Experience creating professional social media, digital or marketing content.
• Practical experience using business social media platforms such as LinkedIn, Facebook or Instagram.
• Excellent customer-service and relationship-building skills.
• Strong organisational skills with the ability to manage multiple deadlines.
• High attention to detail and accuracy.
• Good commercial awareness and an interest in business growth.
• Creativity and the ability to turn business activity into engaging content.
• Strong IT skills, including Microsoft Office.

Preferred

• Experience within transport, logistics, live events, touring or another fast-paced service industry.
• Experience using CRM systems.
• Experience maintaining or updating website content.
• Experience using Canva, Adobe Express, Mailchimp, Hootsuite, Buffer or similar marketing tools.
• Experience creating B2B social media content, newsletters, case studies or email campaigns.
• Photography and/or short-form video creation and editing experience.
• Understanding of social media analytics and digital marketing performance.
• Experience supporting exhibitions, networking events or promotional campaigns.
• A qualification in Marketing, Communications, Business or a related discipline.

Benefits

• Company pension