Responsibilities

• Be the last check before a client sees anything: cuts, captions, covers, links, automations, dates. If it is wrong, it stops with you.
• A portfolio of clients day to day: the relationship, the month ahead, the monthly check-in call, and the experience of working with us.
• The content schedule for your clients in Slate: pieces prepped, covers chosen, dates set, approvals chased, nothing going out late or unchecked.
• Turning what a client asks for into a brief the Creative Director and editors can build from without coming back for the missing half.
• Reviewing editor cuts before they reach a client, with feedback specific enough to act on.
• Each client's DM and comment automations saying the right thing. The Senior Marketing Operations Lead builds them; you check and test them.
• The value adds for your clients: the quick wins (email signatures, listings, links, landing pages) and the longer plays, so the client sees the whole service, not just the content.
• Being on the ground: client visits, shoot days alongside the Creative Director, the odd casting call, and the follow-ups that come from being in the room.
• The numbers for renewals: what we delivered, what moved, what is blocked on their side, so the founder walks into every renewal call with the case already built.
• Take a brief, confirm it back in a few lines, then deliver it end to end.

Requirements

• Two to four years as the day-to-day contact for clients at an agency, or running social and marketing for a hospitality brand yourself. This is a doing role rather than a strategy-deck role.
• Comfortable being the client's main point of contact. You can hold a check-in call, say no politely, and come off a difficult message without needing to be talked down afterwards.
• Happy on the road. You would rather see the restaurant than read about it, and a shoot day is a good day.
• You verify by reflex. You would not say a link works without clicking it.
• Confident with AI tools in daily marketing work, and in checking what they produce before anyone else sees it.
• You look before you ask. If the answer is on the client’s website or in the shared folder, you have already found it.
• Organised in public: your work is visible in the system without anyone having to ask where things are.
• UK based, with the right to work here and able to travel. Central Scotland, the North West or the South West is a plus, not a requirement.