CRM Support Executive

CRM Support Executive

Permanent

Manchester: £38,100 - £38,600

Hybrid working - min 2 days per week

Love technology, solving problems and helping people?

If you're someone who enjoys understanding how systems work, learning new technology and helping others get the best from it, this could be the perfect opportunity for you.

We're looking for a CRM Support Executive to join our Technology & Digital Solutions team, supporting Microsoft Dynamics 365, Power Platform and related applications used across the organisation. This is a fantastic opportunity for someone with Dynamics 365 knowledge, strong customer service skills and a passion for technology to develop their technical career.

What will I be doing?

As our CRM Support Executive, you'll:

• Provide first-line support for Microsoft Dynamics 365, Power Platform and related business applications.
• Investigate issues, troubleshoot problems and work with specialist teams to deliver solutions.
• Build strong relationships with colleagues across the organisation, delivering an excellent customer experience.
• Deliver training sessions, presentations and guidance to help users confidently get the most from our systems.
• Support testing, implementation and continuous improvement of systems, processes and automations.

What's in it for me?

This is more than a support role-it's a pathway into a long-term technology career.

You'll use and develop your Dynamics 365 expertise while expanding your knowledge of Power Platform, Power Automate and emerging technologies in a supportive team environment.
You'll work with systems used across almost every area of the organisation, supporting over 1,000 users and collaborating with a diverse range of teams and stakeholders.

This role offers a clear pathway into Functional Consultancy and other specialist technology careers, including Product Ownership, Service Management and Data & Governance.

From day one, you'll also benefit from:

• An excellent pension scheme with employee and employer contributions jointly totalling up to 18.5%.
• Hybrid and flexible working arrangements.
• A 35-hour working week.
• 25 days annual leave plus additional closure days in December.
• Private healthcare support, wellbeing programmes, Headspace subscription and volunteering days.

What do I need to be successful?

We're looking for someone who is customer-focused, technically minded and motivated to learn. You'll bring:

• Knowledge of Microsoft Dynamics 365 and ideally Power Platform.
• Strong support and problem-solving skills.
• Experience delivering excellent customer service in a customer-facing environment.
• Confidence building relationships with stakeholders and delivering presentations or training to groups.
• A proactive approach to learning new technologies and improving ways of working.

At AQA, we are committed to fostering a workplace that celebrates diversity and promotes equity and inclusion. We believe that a diverse team brings richer perspectives and drives better outcomes. Our ED&I strategy ensures that everyone, regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background, is valued, respected, and empowered to thrive. We actively promote inclusive language, avoid stereotypes, and strive for representation across all dimensions of diversity. We welcome applications from individuals of all backgrounds and lived experiences.

Apply Now

If you enjoy technology, love helping people and are excited by the opportunity to develop your career in Technology & Digital Solutions, we'd love to hear from you.

Upload your most recent CV and a cover letter showing how your skills and experience match what we're looking for.

Application deadline: Thursday 30th July 2026Interview process:

• Stage 1: Microsoft Teams interview
• Stage 2: Face-to-face interview at our Manchester office

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