Responsibilities

• Build, QA, and deploy email and mobile campaigns and journeys end-to-end in SFMC
• Design and maintain multi-step customer journeys in Journey Builder
• Develop and manage automated programmes in Automation Studio
• Create and maintain dynamic content, templates, and assets in Content Studio
• Support push and SMS activity via Mobile Studio
• Write and maintain AMPscript and SQL to power personalisation, segmentation, and data extensions
• Manage data flows in and out of SFMC via file drops, API integrations, and connectors, maintaining clean and reliable data throughout
• Partner with product, marketing, and content teams to scope, plan, and deliver CRM projects
• Build and maintain HTML/CSS email templates to a high standard across clients
• Embed AI tools and practices into day-to-day ways of working to improve efficiency and output quality

Requirements

• Proven hands-on experience with Salesforce Marketing Cloud — Content Studio, Journey Builder, Automation Studio, and Mobile Studio are all areas you know well
• Strong AMPscript and SQL skills; comfortable writing from scratch, not just editing
• Solid understanding of SFMC data architecture and how data moves in and out of the platform
• Knowledge of Salesforce CRM and how it connects to SFMC
• Knowledge of HTML/CSS for responsive email development
• A collaborative, proactive working style — you\'re comfortable managing your own workload and communicating clearly with cross-functional stakeholders
• Ability to hit the ground running with minimal onboarding

Preferred

• Experience in financial services or another regulated industry
• Experience working in a fast-paced or high-growth environment
• Salesforce Marketing Cloud certifications

Benefits

• A flexible, hybrid working policy
• The choice of medical healthcare providers (Bupa or Medicash)
• 25 days holiday plus bank holidays and your birthday off each year
• Company pension scheme
• EAP scheme
• Ride to work scheme
• Enhanced family friendly policies
• Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks
• A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named ‘Agency of the Year’ at The Lovies and The Webby Awards
• The opportunity for possibility. Training, development and certifications available