Responsibilities

• Guide the team on CRM technology, integrations and tools that make our work more effective
• Set up and support testing so we can learn what works and improve over time
• Translate business goals into member engagement activities and communication plans
• Work with our analytics team to track what matters and recommend improvements
• Help reduce manual tasks across the team through smart automation

Requirements

• Experience working in marketing, retention or CRM roles
• Comfortable using MS Office or Google programmes
• Skilled at thinking strategically and managing projects
• Confident working with data to guide decisions and improve performance
• Able to build relationships with different teams and stakeholders
• For a full list of essential requirements, please refer to the role profile, which can be downloaded as a PDF at the bottom of this advert.

Benefits

• 35 hour working week
• Generous 28 days holiday a year plus bank holidays and the option to buy additional holiday days
• Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service)
• Annual Award (depending on employee and company performance)
• Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
• A discretionary death in service benefit provision equivalent to six times your annual salary
• Free access to Which? member content and free access to Which? money & legal helplines
• Free wills for all Which? employees, plus, partners of employees can make their will at cost price
• Discount site Pluxee which offers large % off every day shopping and holidays
• Work from (almost) anywhere" for 4 weeks of the year policy