Content and Channels Lead

Responsibilities

• As Content & Channels Lead, you'll manage a small team responsible for SLC's corporate content, digital publishing and creative services, ensuring colleagues and customers can access clear, accurate and trusted information across our key digital channels.
• You'll lead the planning, governance and continuous improvement of content across SLC's intranet, GOV.UK presence and colleague communication channels, while overseeing our Multimedia Designer and Filmmaker to ensure visual, video and written content work together to support organisational priorities.
• Working across internal and external digital channels, you'll develop content strategies, publishing standards and governance frameworks that improve user experience, strengthen consistency and ensure content remains accessible, accurate and effective.
• This is a hands-on leadership role.
• Alongside managing the team, you'll write, edit and publish content, provide expert advice to stakeholders, and use analytics, user feedback and insight to continually improve channel performance and audience engagement.
• You'll champion accessibility, content governance and publishing best practice, helping colleagues create content that is user-focused, compliant and aligned to organisational standards.
• We're looking for someone with strong content management, digital publishing and stakeholder engagement experience.
• You'll have a track record of improving content and channels, developing publishing standards and governance approaches, and translating complex information into clear, accessible and engaging content.
• Experience of intranet management, GOV.UK publishing, internal communications, accessibility standards and overseeing creative or multimedia delivery would be advantageous.

Requirements

• Experience in content design, digital publishing, or communications within a government or large organisation
• Proven track record of writing and editing content for digital platforms, applying plain English principles
• Experience using or the ability to learn quickly and become effective in the role: GOV.UK publishing tools (e.g., Whitehall Publisher) and adhering to GDS style guide
• Experience managing intranet content strategy, governance, and stakeholder engagement
• Experience analysing user feedback and analytics to improve content performance
• Degree or equivalent experience in communications, journalism, digital media, or related field
• Membership of Government Communication Service (GCS) or be prepared to attain membership
• Membership of relevant professional bodies such as, or willing to work towards:
• - Chartered Institute of Public Relations (CIPR)
• - Chartered Institute of Marketing (CIM)

Benefits

• 28 days annual leave plus 8 public holidays
• Option to buy/sell annual leave
• Flexi-time and enhanced flexible working options available
• Option to join the Civil Service pension scheme
• Life insurance cover for 4 x annual salary
• Enhanced company sick pay and family leave including maternity, paternity and adoption
• Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme