Responsibilities

• Taking full ownership of the community strategy and roadmap - assessing what we have today, identifying what needs to change, and leading the evolution from a static platform to a dynamic, AI-enhanced community experience that our customers and technical teams want to engage with
• Managing and modernising our community platforms - including Discourse, our Ideas Portal, Stack Overflow and Reddit - ensuring branding, content and functionality are consistently up to date, and making front-end changes (HTML/JavaScript) to keep the experience sharp
• Building and managing a contributor schedule that brings Solution Architects, Technical SAs and engineers front-facing on community forums on a regular basis - you'll own the coordination that makes this happen consistently
• Leading the AI integration project for the community - researching options, collaborating closely with our AI Technical Lead and Metrics team, and owning the delivery of AI-powered features such as chatbots and enhanced search experiences
• Analysing community engagement data regularly to surface trends, define success metrics and make informed decisions that continuously improve the community experience for our B2B SaaS customer base

Requirements

• A strong background in community management within a B2B SaaS environment - you understand the types of questions technical customers ask and you know how to build a community that serves them well
• Project management skills with the ability to coordinate multiple workstreams, manage contributor schedules and drive initiatives through to completion without losing quality or momentum
• Comfort with front-end web basics (HTML and JavaScript) enough to manage and update community platform styling and branding independently without always needing a developer
• A genuine curiosity about AI and how it can enhance community experiences - from chatbots to intelligent search, you're excited about what's possible and ready to own the project that gets us there
• Highly organised, data-driven and collaborative - you work well across teams, build trust with technical stakeholders and use engagement metrics to make the right decisions

Benefits

• We operate a flexible working culture that promotes work-life balance, with benefits including:
• - Company Equity
• - 30 days holiday + bank holiday
• - 5 days paid volunteering leave
• - Private Health Insurance
• - Life Insurance
• - Pension
• - Access to mental health support