Community Engagement Officer at Airband | UK

Community Engagement Officer

UK (Hybrid)

Salary Not AvailableMid LevelFull time

Posted 3 months ago

Job Summary

Own local community relations during rollout, translating central messaging into place-specific engagement and feeding insights to the Communications team to protect reputation and drive registrations.

Community Ownership: Build and sustain relationships with residents, councils, authorities and stakeholders to anchor rollout locally.
Communications & Risk: Deliver proactive updates, monitor sentiment, escalate reputational risks, and align with central messaging.
Activation & Handover: Translate awareness into registrations, support local campaigns, and feed field insights to messaging and delivery teams.

Job Description

Responsibilities

Act as the face of Airband within local communities during build and go live phases
Build and maintain strong relationships with residents, parish councils, local authorities and community stakeholders
Deliver clear, proactive and consistent communication before, during and after rollout
Respond to enquiries, concerns and complaints in a timely and professional manner
Organise and attend community meetings, drop-in sessions and engagement events
Monitor and report on community sentiment, identifying risks and opportunities
Support local demand generation activity, encouraging registrations and service uptake
Work closely with sales and marketing teams to convert awareness into customers
Promote Airband’s proposition in a clear and locally relevant way
Support targeted campaigns and local activation activity in build areas