Responsibilities

• 1. Communications planning and ways of working
• Develop a structure, consistent and audience-focused approach to communications across Morden College by:
• - Creating communication plans, schedules and content calendars
• - Establishing clear processes for requesting, developing and approving communications.
• - Introducing guidance on lead times, responsibilities and expectations
• - Supporting teams to plan communications proactively
• - Developing templates, tools and guidance to improve the quality and consistency of communications
• - Building understanding of how colleagues can work effectively with the Communications function
• - Supporting the development and effective use of digital communication systems, including CRM-based platforms, to improve audience understanding, communication planning and engagement
• - Working collaboratively with colleagues to ensure communication systems support accurate information management, effective targeting and a positive user experience

Requirements

• Experience working in a communications role, particularly internal communications, colleague engagement or organisational communications
• Excellent writing, editing and proofreading skills.
• Experience creating engaging communications across a range of channels and audiences
• Experience developing communication plans and coordinating communications activity
• Experience managing websites, newsletters, intranets or other communication platforms
• Ability to understand complex information and translate it into clear, accessible and engaging messages
• Experience building effective relationships and working collaboratively with colleagues at all levels
• Strong organisational skills with the ability to manage multiple priorities and deadlines
• Understanding of inclusive and accessible communication practices
• A proactive, collaborative and solutions-focused approach

Preferred

• Experience working in a charity, housing, care, health, community or similar organisation
• Experience communicating with residents, service users or community groups
• Experience supporting organisational change and engagement activities
• Experience using SharePoint, CRM systems or similar intranet platforms
• Experience using audience insight and analytics to improve engagement
• Understanding of GDPR, information-sharing and good digital practice
• Experience supporting the development or implementation of CRM systems, customer databases or digital engagement platforms.
• Understanding of digital inclusion and approaches to increasing confidence in using technology
• Experience creating photography, video or visual content.
• Experience working with older people or services that support people in later life