Responsibilities

• Responding to client messages and queries across email, WhatsApp and phone
• Joining client calls, taking notes, and recording the actions that come out of them
• Chasing those actions internally and confirming back to the client once they are complete
• Flagging delays to clients early, rather than after a deadline has passed
• Keeping our project boards up to date so the status of every client is accurate
• Helping pull together client reports with the performance team
• Coordinating with our internal specialists and external freelancers to keep work moving
• Escalating anything you are unsure about quickly, so it can be answered properly

Requirements

• Agency or corporate experience in a client or customer facing role
• A working knowledge of marketing, from either study or professional experience, so terms like leads, campaigns and performance metrics are already familiar
• Comfortable dealing with people at different levels of seniority, including difficult conversations
• Experience using a CRM or project management system, and able to pick up new tools quickly
• Clear and quick written communication
• Experience: Client services: 2 years (required)

Preferred

• Direct experience running marketing campaigns
• Knowledge of the investment sector
• Seniority. If you are early in your career but organised and confident, we would like to hear from you.

Benefits

• Casual dress
• Work from home