Responsibilities

• Manage a portfolio of key client accounts.
• Deliver engagement campaigns, webinars, and events to promote Bright Horizons services.
• Build strong client relationships and support employee benefit communications.
• Use data and insights to increase registrations, usage, and client growth.
• Support the onboarding of new clients and enhance the overall client experience.
• Work closely with internal teams to drive engagement and retention.

Requirements

• Experience in a marketing, engagement, or client-facing role (Essential)
• Strong communication, organisation, and presentation skills (Essential)
• Customer-focused with excellent stakeholder management skills (Essential)
• Proactive, collaborative, and able to manage multiple priorities (Essential)
• Degree-level qualification (preferably in marketing or a related field), or equivalent experience
• Proficient in Microsoft Office; experience with Adobe Acrobat Pro is advantageous

Preferred

• Corporate environment experience
• Salesforce experience

Benefits

• Flexible working and holiday entitlement
• Discounted childcare
• Employee recognition and awards programmes
• Discounts on shopping, holidays, and entertainment
• Wellbeing support and resources