Responsibilities

• Lead the client relationships function on multiple key accounts, working in partnership with peers to support clients on the type of workstreams, services or offerings that would help their business challenges. Shaping the briefs and content with the client
• Delegate frequently, well, accurately and set the clear expectations to develop teams and give them the opportunity to learn and develop under your support, guidance and mentorship
• Lead and develop your team, understanding their potential and creating opportunities for them to grow and take on bigger challenges
• Work with Discipline leads to identify and activate annual growth plans for clients, managing organic opportunities from ideation to sign off
• Be the chosen go to person to lead net new pitches, devising innovative approaches and project plans to support the response from Interbrand
• Build the standards for how Client Services operates across accounts, scaling best practices and leading by example and help deliver training
• Advise clients, partners, and internal teams on strategy, approach, and investment decisions, acting as a trusted advisor
• Lead client workshops and strategic conversations that move decisions forward and create inspiring experiences
• Work with Delivery Management and Finance to manage team capacity, resource allocation, and commercial profitability across your portfolio
• Identify and lead initiatives that strengthen the Interbrand client experience and our external reputation
• Represent Interbrand externally, speaking about our offers and IP to attract talent and clients to the business

Requirements

• Experience: Demonstrated ability to lead teams and influence how Client Services operates across the business. Strong track record of growing accounts and building the capability and reputation of your team.
• Relationships: You build genuine partnerships at C-Suite levels in client organisations. You understand their business challenges and aspirations. You develop and reignite relationships by finding genuine value propositions for both sides.
• Curiosity: You stay alert to what's shifting in your clients' worlds and the market. You bring fresh angles to client briefs and identify where we can create real value. You actively seek to learn and grow.
• Commerciality: You think like a business leader about account health and department profitability. You understand the levers that improve our performance and know when to invest, when to negotiate, and when to push back. You manage capacity and resources intelligently.
• Communication: You present with charisma and persuasiveness, moving senior leaders and teams to action. You facilitate dialogue that keeps people focused on outcomes. You adapt how you communicate to different audiences.
• Team Leadership: You inspire your team through setting clear vision and standards. You understand each person's potential and actively coach them to develop. You create a culture of feedback, resilience, and accountability. You lead by example on wellbeing and inclusivity.