Responsibilities

• Oversee multiple accounts and delegate tasks to manage workload, ensuring alignment up and down the chain.
• Manage work across several clients and projects, staying calm under pressure and maintaining a high standard while effectively delegating.
• Lead senior client communications, including monthly check-ins, growth planning, scope discussions, and performance reviews.
• Proactively drive projects forward by bringing in wider agency expertise and coordinating stakeholders to fit timelines.
• Connect internal teams to deliver on client work and ensure cross-functional collaboration.
• Support on capacity planning for account teams, keeping work within scope and monitoring delivery levels.

Requirements

• Minimum 2 years experience as a Senior Account Manager within a Social Media Agency
• Experience working across online and offline social across entertainment clients
• Solid experience of managing a busy team
• Varied and tested experience in professional client relationship management
• A high level of experience in budgeting and finance management
• Significant experience in managing multiple projects simultaneously
• Enthusiastic and positive approach to challenges
• Resourceful and proactive in dealing with issues
• The ability to plan and strategise at a senior level
• A persuasive and confident approach to creative projects
• Excellent written and oral communication skills
• Effective team management capabilities
• A keen attention to detail