Responsibilities

• Own campaign setup and delivery from brief through to launch, including timelines, setup, QA, and deployment.
• Build and manage email, CRM, and lifecycle campaigns across tools such as Klaviyo, Mailchimp, or similar platforms.
• Create, refine, and maintain audience segmentation for targeted campaigns and automated journeys.
• Support campaign asset production, adapting briefs into on-brand creative in tools such as Canva or Adobe Photoshop.
• Coordinate campaign inputs across internal teams and external stakeholders, ensuring deadlines are met and deliverables are accurate.
• Perform pre-send and pre-launch QA checks across content, links, audience logic, personalisation, tracking, and operational setup.
• Monitor campaign performance and interpret results including response rates, engagement, audience performance, and broader campaign outcomes.
• Work with CRM and database information to support campaign selection, reporting, and ongoing optimisation.
• Help improve operational processes, templates, workflows, and campaign documentation over time.
• Support digital campaigns alongside print-led or direct-mail-adjacent campaign execution where relevant.

Requirements

• 3 to 5 years of experience for a strong manager-level individual contributor.
• Experience in SaaS, martech, direct mail, ecommerce, or campaign operations environments would be especially relevant.
• Hands-on experience launching campaigns in Klaviyo, Mailchimp, or similar email and lifecycle platforms.
• Strong understanding of customer segmentation, list management, and audience selection.
• Experience building and QA'ing campaign journeys, automations, and one-off sends.
• Confidence working with campaign data, CRM exports, dashboards, or SQL-based teams to support targeting and reporting.
• Good visual judgement and the ability to turn briefs into workable campaign assets using Canva, Photoshop, or similar tools.
• Strong project management habits, attention to detail, and clear communication with stakeholders.
• Comfort working in a fast-moving SaaS, martech, ecommerce, or database-led marketing environment.
• 3 to 6 years of experience in a relevant hands-on role.

Preferred

• Exposure to print, direct mail, or campaign production workflows.
• Experience in a client-facing environment.
• Familiarity with Shopify or ecommerce marketing ecosystems.
• Working knowledge of SQL Server or similar data environments.