Business Director

Responsibilities

• You set the client agenda. You lead QBRs and strategic conversations. You don't just facilitate them.
• You challenge founders constructively when the data says they're heading the wrong way.
• You make the difficult calls on priorities, direction and where investment goes across your accounts.
• You hold the specialist teams to account. You get the right information out of paid, creative and analytics, and you make sure the work meets the bar.
• You find the problem first. You'll be the one to spot the performance dip, the missed opportunity or the risk to the account, and you'll come to the client with a plan, not an apology.
• The commercial performance of your pod, including MRR target, retention and multi-service adoption
• The strategic relationship on your top-tier (Gold) accounts, including QBRs and commercial reviews
• Turning paid media performance into a clear growth narrative that clients trust and act on
• Spotting expansion and growth opportunities and turning them into a commercial plan
• The difficult conversations about fee changes, scope and performance accountability, handled so the relationship comes out stronger

Requirements

• DTC/ecommerce growth experience. You've worked on ecommerce brands and understand what really drives their growth, including unit economics, acquisition, retention and margin.
• A paid media or growth strategy background. You understand what drives performance, not just how to report on it. You don't need to be in-platform today, but you should be able to interpret the data and turn it into strategy.
• Commercial ownership. You've been measured on a number, such as P&L, revenue or retention, and you've owned it.
• Team leadership. You've line-managed and developed a team, and you've held them to a high standard.
• Presence. You're comfortable as the senior agency voice in front of founders and client leadership. You can command a room, structure an argument clearly and hold your ground.
• Difficult conversations. You've had a tough commercial conversation with a client and the relationship survived it.

Preferred

• Experience with performance-linked or outcome-based pricing models
• Experience building forecasting, retention or NPS mechanisms, not just reporting on them
• Experience at an independent or performance-focused agency working across multiple DTC brands

Benefits

• 25 days holiday plus public holidays, an extra paid day off on your birthday, and an additional day per year after 2 years' service (up to 30 days)
• Private health insurance (Vitality) and 50% off gym memberships
• Life insurance including unlimited 24/7 GP access
• Cash plan claim back dental, eye care, physiotherapy and counselling costs
• Company pension
• Hybrid working , plus the option to work abroad for up to 30 days at a time
• Professional development support
• Regular team socials and a peer-to-peer kudos/rewards system