Responsibilities

• Build strong and trusted relationships with wholesale partners, department stores, funded employees and internal teams. Act as a primary point of contact for staffing-related matters across wholesale accounts.
• Maintain regular communication with key stakeholders, providing timely updates on vacancies, staffing changes, uniforms, invoices and operational requirements. Work closely with field leadership and cross-functional teams to ensure consistent execution of Ralph Lauren standards.
• Partner with wholesale accounts to ensure vacancies are communicated promptly and support actions are implemented where required.
• Monitor staffing vacancies and support follow-up actions with wholesale partners.
• Support onboarding activities for new funded employees, ensuring a smooth and professional experience. Ensure funded employees have the information, tools and resources required to perform successfully in their role.
• Maintain accurate staffing records, account information and employee documentation.
• Support the planning and execution of training events, meetings and engagement initiatives for funded teams, including logistics and communications.
• Support the team with Special Projects on the ground.
• Manage purchase order and invoice processes, ensuring accuracy, compliance and timely completion. Maintain tracking systems and reporting tools to ensure all records remain up to date.
• Coordinate incentive payments and ensure they are processed accurately and on time.

Requirements

• Exceptional organisational and administrative skills with strong attention to detail.
• Strong stakeholder management and relationship-building skills, with the ability to communicate confidently across all levels.
• Excellent verbal and written communication skills.
• Highly organised, able to manage multiple priorities and deadlines in a fast-paced environment.
• Proactive, solutions-focused and accountable.
• Strong digital proficiency, including Microsoft Excel, PowerPoint, Outlook and Word.
• Comfortable using digital and AI-powered tools to improve productivity, reporting, communication and operational efficiency.
• Commercial awareness and understanding of retail operations.
• Flexibility to travel within the UK and Ireland as business needs require, including visits to wholesale partners, stores, training events and company meetings.

Preferred

• Experience working with retail, wholesale or customer-facing teams.
• Exposure to staffing, employee engagement, training or onboarding activities.
• Experience managing invoices, purchase orders or operational administration.
• Experience coordinating projects, events or multiple stakeholders.
• Passion for luxury retail, fashion and premium customer experiences.