Responsibilities

• Lead the end‑to‑end experience strategy across both sites, ensuring every touchpoint reflects the brand’s heritage, values, and global standards.
• Champion the development of premium guest experiences, acting as a senior brand ambassador for key stakeholders, partners, and high‑profile visitors.
• Shape and continually refine the UK Brand Home blueprint — from storytelling and tasting formats to premium experiences and VIP hosting.
• Drive long‑term strategic planning, growth and innovation for both Brand Homes, influencing short-term and future growth, experience evolution, and site development.
• Establish operational standards, compliance frameworks, and best‑in‑class processes.
• Oversee the creation of a new bar proposition in the Northern Brand Home, ensuring it enhances the visitor journey and commercial performance.
• Play an active role leading and running of the Northern Brand Home, particularly during launch and early growth phases, ensuring operational excellence is modelled, embedded, and consistently upheld.
• Take a hands‑on role in the day‑to‑day operational duties of the London Home.
• Lead the evolution of systems, processes, and operational efficiencies as the business scales, ensuring both sites remain best in class.
• Analyse performance data and KPIs to identify opportunities and deliver measurable improvements.

Requirements

• Polished, commercially astute, strategically minded leader with a proven track record in premium hospitality, experiential environments, or luxury brand spaces.