Responsibilities

• Update and maintain webpages to ensure content is accurate, user-friendly and reflective of resident feedback.
• Support the creation and delivery of digital communications, including social media, website content and campaigns.
• Help manage and grow our social media channels, creating engaging posts and reviewing performance.
• Assist in developing innovative digital engagement opportunities to increase resident participation.
• Work with residents and colleagues to co-create content that is clear, inclusive and accessible.
• Support engagement activities and events, both online and in person, including capturing content (photos/videos).
• Turn complex information into simple, engaging digital formats (e.g. posts, videos, infographics).
• Help monitor engagement and suggest ways to improve digital reach and impact.
• Work collaboratively as part of a team while developing your own skills and confidence

Requirements

• Good written and verbal communication skills
• Interest in digital content and communication
• Good IT skills (e.g. Microsoft Office)
• A positive, proactive attitude with a willingness to learn
• Ability to work both independently and as part of a team.
• Customer-focused approach and strong interpersonal skills.
• Commitment to completing a Level 3 apprenticeship.

Preferred

• Experience creating content for social media or digital platforms
• Basic knowledge of design or editing tools (e.g. Canva, Adobe)
• Experience updating websites or working in a customer-focused environment
• Interest in community engagement or public services

Benefits

• Generous Annual Leave – 25 days annual leave FTE (rising by 5 days FTE after 5 years of continued local government service), plus bank holidays
• Local Government Pension Scheme
• GP Helpline - Available 7 days a week
• Employee Assistance Programme - Including a 24/7 Your Care Helpline
• Free Eye Tests and Flu Vaccines
• Free Onsite Gym - Located at Shute End Offices, Wokingham
• Salary Sacrifice Schemes - Including Car and Cycle to Work schemes
• Local & Lifestyle Discounts - Save on shopping, entertainment, dining out & more
• Move through Menopause Course
• Sports & Social Group Activities – Including running, football, cricket & more