Affiliate Counsellor

Affiliate Counsellor Position Summary

For this post, we would like to welcome applications from experienced BACP-Accredited Counsellors as well as NCPS-Accredited professional registrants. The primary function of this role is to work as part of a team providing psychological treatment to our patients. Responsibilities range from mental health assessments delivering short-term, solution focused therapy sessions on an individual basis and routine monitoring of effectiveness of interventions.

This role will be performed across Teladoc’s mental health service, with MH Counselling, sessional work, and potentially helpline support.

Contract type: Affiliate / Contractor

Rate of pay: £35/hr for arranged Mental Health Consultations and Courses of Treatment.

Any potential cover for Helpline is paid at £21/hr on Mon-Fri (09:00 – 17:30), and £25/hr for OOH work.

Working hours: Applicants can work flexibly between 08:00-21:00 Monday-Saturday. A minimum of 5-10 sessions per week is required.

Location: Remote, working from home. UK-based applicants ONLY.

Other key consideration: Very good internet connection suitable to support video consultations.

Accountabilities

• Assessment, formulation, and treatment planning for patients referred into the Mental Health Service (MHS) up to Step 3 level of treatment; referring on or signposting to alternative services and to the Teladoc’s other services when additional need is identified
• Generate individual Risk Support Plans for patients based upon mental health assessments enabling wider services to support patients appropriately
• Offer short-term, solution-focused therapy with an appropriate caseload of individual therapy patients
• Deliver evidence-based counselling interventions as outlined in the Service Delivery Framework, maintaining good quality clinical case notes throughout as well as support in gathering and reporting clinical outcomes and service evaluation data.

Main Responsibilities

• Perform mental health assessments integrating the use of both qualitative and quantitative (psychometric measures) information
• To work as part of a multidisciplinary team
• Communicate clinical information clearly to both clinical and non-clinical members of the team
• To perform assessments and engage in regular reviews of patient care to determine appropriate support pathways
• To maintain accurate good quality clinical notes and service monitoring records in accordance with the Service Delivery Framework and high clinical practice standards
• To support the Clinical Operations Manager in gathering and reporting clinical outcome and service evaluation reports
• To support other members of the MHS and Teladoc teams to generate the best possible outcomes and safe treatment for patients
• To hold a managed, time-limited caseload of individual therapy patients supporting mild to moderate presentations relevant to Step 3 level of care (short-term interventions following assessment)
• To engage in regular peer and individual clinical supervision in line with the professional body requirements
• To engage in regular clinical case reviews and email audits
• Adhere to BACP Ethical Framework for the Counselling Professions and our ProfessionalConduct Procedure, as well as the professional standards of any additional counselling or psychotherapy professional body of which you are a registered member
• To actively contribute to the development of a supportive and effective mental health team and service
• Willingness to contribute to the aims of the organisation

Essential Qualifications

• Have completed and graduated from a BACP accredited course, or professional counselling or psychotherapy training which includes:
• at least 450 hours of tutor contact hours
• at least two years full-time
• Strong IT skills to support email, diary management, and clinical record keeping.

Why join Teladoc Health UK?

• Be part of a Great Place to Work Certified organisation, committed to inclusivity and wellbeing.
• We are Disability Confident Committed, as well as Brighton and Hove Living Wage Employer.
• Enjoy flexible hybrid/remote working within a supportive team environment.
• Engage in meaningful work, delivering impactful healthcare solutions to clients globally.
• Join a growing, innovative organisation at the forefront of virtual healthcare.

About Teladoc Health

Teladoc Health is the world’s leading virtual care provider, delivering care to over 20 million members across 125 countries. Teladoc formally entered the UK virtual care space in 2019 offering the only comprehensive virtual care solution spanning telehealth GP services, expert medical opinion (EMO), mental health support, nutrition and physiotherapy consultations. We work with the world’s leading life, health, accident, travel and general insurers, other large corporates, affinity groups, and the NHS to deliver industry-leading, award-winning virtual healthcare services to their policy holders, employees, and patients.

Virtual Mental Health Support | Teladoc Health UK

Our Commitment to Equality and Diversity

Teladoc Health UK adopts a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all staff. From application to interview, we place inclusion at the heart of all we do. We strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Teladoc Health UK.