Responsibilities

• Monitor and respond to general enquiries received via email.
• Maintain and organise electronic documents, records, and policies.
• Assist with updating databases, contact lists, and organisational records.
• Support staff with administrative tasks as required.
• Help prepare meeting documents, agendas, and minutes where appropriate.
• Create engaging social media content for platforms including Instagram, Facebook, LinkedIn, and TikTok.
• Schedule and publish social media posts in line with the organisation's communications plan.
• Promote youth activities, events, fundraising campaigns, community projects, and organisational achievements.
• Source and organise photographs, videos, and success stories from programmes.
• Monitor social media engagement and highlight opportunities to increase reach and engagement.

Requirements

• Good written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Confidence using Microsoft Office and Google Workspace.
• Experience using social media platforms professionally or personally.
• Ability to work independently and manage time effectively.
• An interest in community, youth, charity, or voluntary sector work.

Preferred

• Experience using Mailchimp or similar email marketing software.
• Experience creating social media graphics using Canva or similar platforms.
• Experience working within a charity, community organisation, or educational setting.
• Basic understanding of data collection and reporting.
• Photography, video editing, or content creation skills.