Account Manager

Responsibilities

• Building strong, trusted relationships with clients and delivering an outstanding client experience.
• Managing day-to-day client communications, responding to requests and keeping clients informed throughout projects and campaigns.
• Taking client briefs and translating them into clear, concise briefs for our creative, content, media, digital and wider specialist teams.
• Working closely with internal teams to deliver high-quality work that meets the client brief, budget and deadlines.
• Keeping projects moving, proactively identifying challenges and finding solutions when priorities or requirements change.
• Developing a strong understanding of your clients’ businesses, industries, competitors and wider commercial objectives.
• Identifying opportunities to strengthen relationships and grow existing accounts.
• Supporting the development of proposals, pitches and client presentations.
• Setting meeting agendas and maintaining clear records of decisions, actions and next steps.
• Keeping agency systems and project information accurate and up to date.

Requirements

• Experience managing client relationships, ideally within an agency environment.
• Strong communication skills and the confidence to build relationships with different client stakeholders.
• Experience managing integrated marketing campaigns and working with multiple specialist teams.
• The ability to take a client brief, understand what’s really needed and turn it into clear direction for internal teams.
• Strong organisation and attention to detail, with the ability to manage multiple projects and deadlines.
• Commercial awareness and a natural ability to spot opportunities to add value and grow client relationships.
• A proactive, solutions-focused approach – you don’t wait for someone else to solve the problem.
• Curiosity and a genuine interest in understanding your clients, their businesses and the industries they operate in.
• Positive energy and a collaborative approach to working with clients and colleagues.

Preferred

• Experience working with B2B clients would be ideal, particularly within technology, but we’re equally open to people with a mix of B2B and B2C experience.
• More importantly, you’ll bring strong agency account management experience and an appetite to learn.