Account Manager – Creative, Digital, Events & AI
London, UK (Hybrid)
Posted 1 day ago
Job Summary
Own and grow a portfolio of client accounts by managing relationships, leading briefs and projects, and driving revenue while coordinating cross-disciplinary teams.
- Own day-to-day client relationships and account plans
- Lead meetings, briefs and proposals
- Identify growth opportunities and manage revenue, budgets and forecasting
Job Description
Responsibilities
- Own day-to-day client relationships, acting as the main point of contact with prompt, professional communication
- Understand each client's objectives, priorities, challenges and stakeholders
- Lead client meetings, updates and account reviews, managing expectations and resolving issues proactively
- Build and maintain account plans covering activity, opportunities, stakeholders, risks and growth priorities
- Identify relevant services and solutions that grow accounts and deepen relationships
- Lead briefs, proposals, quotations and presentations, bringing together the right agency skills
- Support commercial discussions, renewals and negotiations
- Own account revenue, profitability, forecasting, budgets, scope and commercial performance
- Bring creative, digital, events and other specialists together, establishing clear briefs, timelines, budgets and outcomes
- Identify new clients and contacts, and support retention and renewals
Requirements
- 4–5 years of account management experience within the marketing agency sector
- Excellent communication, relationship-building and organisational skills
- Commercial awareness and confidence identifying and developing growth opportunities
- Experience owning account revenue, budgets and forecasting
- Strong problem-solving skills and a collaborative approach
- A positive, reliable attitude and confidence managing multiple accounts and priorities
- Confidence with CRM and digital tools, and a curiosity about AI
- Happy to travel between the London and Deddington offices and to client sites when required
Benefits
- Opportunity to manage a portfolio of world-leading brands at an award-winning, employee-owned agency
- Hybrid working, based in London or Deddington (2 days per week in the office and 1 day per week at client offices)
- 20 days' holiday plus bank holidays, rising yearly to 25 days
- Buy & Sell holiday scheme
- Half a day off for your birthday and a paid volunteering day
- Training budget and support for your development, including AI know-how
- Employer pension and life cover
- Employee Assistance Programme, annual flu jab and eye tests
- Cycle scheme, fruit and snacks – and office dogs are welcome!
- Annual Network Railcard
CI Group
At CI-Group, we believe your brand’s story should be memorable and woven into every interaction. Whether it’s an exciting campaign, custom-branded products, or perfectly printed materials, we’re here to make sure your brand stands out at every opportunity.What sets us apart? With over 40 years in the business, we bring everything together under one very big roof. Strategy? Check. Creative design? Absolutely. Branded merchandise? You bet. Warehousing and fulfillment? We’ve got you covered. And that’s just the beginning—we’re also experts in digital marketing, advertising, experiential gifting, print production, and more. It’s like having an entire marketing dream team on speed dial.Based in Lebanon, NJ, we proudly serve clients across industries, helping them connect with their audiences and achieve meaningful results.Want to see how we can bring your brand to life? Learn more at ci-group.com.
Salaries
Posted range
£35K/yr – £45K/yr
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