Responsibilities

• Develop and implement social media strategies that support the organisation's business objectives.
• Create, edit, schedule, and publish engaging content across social media platforms including Facebook, Instagram, LinkedIn, X (Twitter), TikTok, YouTube, and other relevant channels.
• Produce a variety of digital content, including social media posts, graphics, promotional materials, videos, and written communications that reflect the organisation's brand.
• Monitor social media accounts and respond promptly and professionally to comments, messages, customer enquiries, and reviews.
• Build and maintain positive relationships with customers, clients, followers, and stakeholders through online engagement and digital communication.
• Work closely with senior management and colleagues to ensure social media activities support marketing campaigns, products, services, and business initiatives.
• Plan and coordinate online campaigns, promotions, product launches, recruitment campaigns, and organisational events to maximise audience engagement.
• Monitor competitors and identify opportunities to improve the organisation's social media presence.
• Track campaign performance using social media analytics and prepare regular reports with recommendations for improvement.
• Assist in maintaining the organisation's online reputation by responding appropriately to customer feedback and public enquiries.

Requirements

• NVQ Level 3 to Level 6 (or equivalent) in Digital Marketing, Marketing, Communications, Business Administration, Media, Public Relations, or a related discipline.
• 2–3 years' experience in social media management, digital marketing, communications, or a similar role.
• Experience creating and managing content across a range of social media platforms.
• Experience supporting online marketing campaigns and promoting products or services.
• Experience monitoring social media performance and preparing basic reports.
• Good written and verbal communication skills in British English.
• A sound understanding of social media platforms and how they can be used to promote an organisation's products and services.
• Experience using common social media management tools such as Meta Business Suite, Hootsuite, Buffer, or similar platforms.
• Ability to create engaging social media content, including text, images, and short videos.
• Basic knowledge of social media analytics and the ability to monitor and report on campaign performance.

Benefits

• Casual dress
• Company events
• Company pension
• Free parking
• On-site parking
• Sick pay