Responsibilities

• Effectively manage content and schedule/publish for client social media communities ensuring the highest quality control
• Directly engage with consumers on client channels like Facebook, Instagram, TikTok etc.
• Support account with content curation, distribution and engagement
• Web and Social Listening for trending content, conversations, topics, events and news alongside suggestions for how client brands can authentically tap into such moments or trends
• Real-time Monitoring of social channels to identify strategic opportunities for proactive engagement and community management
• Real-time monitoring of social channels to identify possible brand risk and flagging potential issues as and when they appear
• Mentor junior-level staff which includes copy-editing content, polishing their client communication, and advising content and distribution strategy
• Demonstrate an understanding of client brand TOV and overall social strategy to ascertain engagement opportunities based on strategy
• Consistently track and stay on top of social channel capability updates, changes and features sharing recommendations for how we can utilise such updates within a brands social content activation

Requirements

• 2+ years of agency-side or brand experience developing social media creative, editing copy, and engaging with an audience
• Proven experience activating social content at scale across multiple social platforms for brands during sports tournaments (ideally Football)
• A Bachelors Degree in Marketing, Communications, or a related field
• Familiar with analytic tools such as Crimson Hexagon, Iconosquare, etc.
• Familiar with native Facebook/Twitter/Instagram Insights + CMS tools like Sprinklr
• Extensive knowledge of social media best practices, latest social channel capabilities and rising trends and conversations within social media
• Flawless spelling and grammar
• High attention to detail and ability to quality control all content publishing and daily tasks
• Ability to manage and prioritise multiple tasks
• Charm to build relationships (internally and with clients)