The Green Group Glasgow

Social Media & Admin Coordinator

Glasgow, UK (On-site)

Salary Not AvailableEntry Level1+ years expPermanent

Posted 1 month ago

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Job Summary

Own a mixed admin and customer ops role focused on accuracy, responsive service, and cross‑functional coordination.

  • CRM and customer comms ownership driving clean records and timely issue resolution.
  • Delivery updates and operational coordination across drivers, ops, and internal teams.
  • Content and email marketing support with social posts and campaigns to back-office and customer comms.

Job Description

Responsibilities\n
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  • Manage customer communications through our CRM system, email and telephone
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  • Monitor and manage multiple shared email inboxes
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  • Process customer orders and maintain accurate customer records
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  • Handle delivery notes and other operational administration
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  • Provide customers with delivery updates using vehicle tracking software
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  • Liaise with drivers, packing operatives and internal departments to ensure smooth daily operations
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  • Professionally resolve customer queries, complaints and service issues
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  • Support the Office Manager with administrative and operational tasks
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  • Create and schedule social media content across Facebook, Instagram and LinkedIn
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  • Assist with email marketing campaigns and customer communications (e-shots)
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\nRequirements\n
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  • Experience in administration, customer service or office coordination
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  • Experience using CRM systems and Microsoft Office/ Google Sheets etc.
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  • Strong communication and organisational skills
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  • High attention to detail and ability to multitask
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  • Confident handling customer issues professionally
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  • The successful candidate must be available to start on Tuesday 7th July, following the current post-holder’s last working day on 6th July
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  • Administrative experience: 1 year (preferred)
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\nPreferred\n
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  • Experience managing social media platforms is desirable
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  • Experience with content creation or email marketing is an advantage
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  • Basic experience or willingness to learn how to upload and edit website blog content using WordPress (Elementor) is desirable
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