Senior Insights Analyst

London, UK (Hybrid)

Salary Not AvailableSenior Level4+ years expPermanent

Posted 2 months ago

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Job Summary

Own the analytics backbone for retailer performance and media impact, turning customer signals into decision-ready insights that drive commercial discussions.

  • Transform cross‑dataset analysis into integrated narratives that influence retailer conversations and outcomes.
  • Shape scalable measurement approaches and quality checks that uplift junior analysts and standardize recurring insights.
  • Partner across commercial forums to translate data into actions for revenue and loyalty initiatives.

Job Description

  • Lead deep analysis of customer engagement, transaction behaviour, retention, and response to media and loyalty activity
  • Diagnose underlying drivers of performance trends and campaign outcomes, moving beyond surface-level reporting
  • Connect customer, media, and revenue datasets to form integrated insight narratives
  • Deliver decision-ready outputs for commercial and retailer discussions
  • Apply and refine established measurement frameworks to suit complex retailer scenarios
  • Escalate material risks or performance concerns with clarity and evidence
  • Define advanced methodologies that can be reused by the wider team
  • Identify recurring analysis suitable for standardisation
  • Improve efficiency and consistency of sector analytics outputs
  • Act as a quality checkpoint for more junior analysts
  • 4–6 years’ experience in analytics, commercial insights, or customer data roles
  • Proven experience analysing customer, retail, loyalty, or media performance data
  • Experience supporting performance marketing or revenue-focused discussions desirable
  • Strong SQL capability and confidence interrogating large datasets
  • Advanced Excel and experience using BI tools (e.g. Tableau, Power BI, Looker)
  • Comfortable working across integrated datasets and performance frameworks
  • Experience supporting performance marketing or revenue-focused discussions desirable.
  • Annual Leave: 25 days + bank holidays
  • Company holiday: 3 additional days off between Christmas & New Years
  • Ability to buy and sell holiday days as well as the ability to bank days (tenure dependant)
  • Flexible working options: hybrid model with 3 days a week from the office
  • Pension: Hargreaves Lansdown up to 6% matched contribution
  • Generous family friendly cover
  • Private healthcare - Bupa
  • Income protection
  • Critical illness cover
  • Life insurance cover
Reward logo

Reward

4.2 Glassdoor

Founded in 2001, Reward is an industry leader transforming the world of Customer Engagement and Commerce Media. Operating in 15 countries across Europe, Middle East and Asia, Reward’s cloud-based API platform integrates content, advertising, and commerce to deliver exceptional experiences for consumers resulting in increased customer engagement, retention, and overall satisfaction. Reward’s technology platform is behind many award-winning bank loyalty programmes seen today from brands such as Visa, NatWest Group, Barclays, and First Abu Dhabi Bank to name a few. Reward also works with the world’s largest retailers such as McDonald’s, eBay, Deliveroo and Amazon. Their leading commerce media platform fuses purchase insights with loyalty-tech, offering an unparalleled edge in digital advertising and performance marketing for retailers. Leveraging rich data and insights, the Reward platform provides a comprehensive view of consumer behaviour, empowering retailers to target marketing messages more effectively, resulting in independently verified sales uplift and long-term customer lifetime value. Beyond bridging the gap between content and commerce, Reward is a purpose driven business. Their mission is to make everyday spending more rewarding. During the last 5 years, Reward has proudly given back more than $1billion in cashback rewards to consumers world-wide. Most recently, Reward’s rapid growth was recognised in The Independent’s E2ETech100 list of fastest growing tech scale-ups in the UK. Reward, in conjunction with partners NatWest Group, was also awarded the Industry Achievement Award 2023 at the prestigious Card and Payments Awards. For more information, please visit www.rewardinsight.com.

Founded in 2001
London, England, GBR
261 employees (14 in marketing)
94% recommend to a friend
100% CEO approval

Traffic Signals

Monthly Visitors
11.7K
Traffic Source Mix
Search
38.9%
Direct
38%
Referral
15.8%
Social
5%
Paid
1.6%

Headcount Trend

Current headcount: ~262

Marketing Team

Marketing Team Size
14 (5% of company)

Funding

Last Raise
Corporate Round, 2 years ago

Funding History

  • May 2024
    Corporate Round