Responsibilities

• Run the day-to-day of our global Shopify Plus sites: range plan, product launches, category builds, uploads, product detail maintenance and promotional activity
• Own onsite merchandising, search and navigation, plus upsell and cross-sell
• Keep product information accurate and well presented across markets
• Own onsite and technical SEO, with a clear roadmap of improvements
• Run a structured programme of CRO testing and act on the results to drive continuous improvement
• Stay across the key metrics daily, conducting deep dives to understand shopping behaviour and trends
• Build a deep understanding of our customer and what they want from the site
• Work with our development agency to scope and manage site developments and fixes
• Run onsite personalisation through the wider tech stack
• Lead UAT for development projects and regular site walks for accuracy
• Work with marketing on rich landing pages and content stories
• Work with customer service so the customer voice feeds back into the site
• Work to D2C sales targets across our markets and maximise the value of every visit

Requirements

• 2+ years in ecommerce, ideally for a brand rather than a pure retailer
• Strong, hands-on SEO and CRO knowledge, with real testing experience
• Confident with Shopify (Plus ideal) and with GA4 and other analytics tools
• Comfortable working with developers and agencies
• Commercially minded, organised, and happy owning the day-to-day in a fast-moving team
• Strong written skills and a feel for brand voice

Preferred

• An interest in sport or endurance a bonus, not a requirement
• Basic HTML a plus

Benefits

• A genuine team culture, with regular team lunches and an annual away trip that pairs proper activities with a volunteering day, such as a beach clean.
• Hybrid working, two days a week in the office in Send, Woking. True flexi hours between 7am and 7pm, so you can build your week around your life.
• Employee owned. Everyone holds a stake in the future of the business, with a tax-free bonus based on company profit.
• 23 days holiday, rising by a day a year after two years' service, up to 27 days.
• Pension scheme.
• Healthcare cash plan.
• Fruit and cake in the office, plus regular socials run by the team, like pickleball.