Responsibilities

• Client services: leading on day-to-day client communications, building deep & long-lasting relationships, whilst working with the Account Director to spot opportunities for account development
• Account Operations: leading work with Account Directors to implement effective account ways of working (client communication, briefing, and management of account team). Formulate a structure for communication on large and complex scopes of work, ensuring teams are working with each other to share progress updates.
• Reviewing content: assessing our output to ensure it meets client objectives and aligns with our social strategy for the account
• Reporting: working closely with our Strategy team to communicate the value of our work back to the client, strategically articulating the results & their insight
• Influence and production: where influencer & creator work is involved, work closely with our Social Media Managers and Studio team to coordinate the activations by leading on client-related communication.
• Leadership: you’ll become a People Lead for an Account Manager helping to develop their Client Services skills
• Team Culture: you'll work with the Account Directors & Business Director team to develop and uphold a strong team culture

Requirements

• Brilliantly personable: communication is the lifeblood of our business. You love working with people and have a natural ability to handle challenges with charm
• Highly organised: social is fast, there’s a lot of content and a lot of deadlines so the ability to run a tight ship is a must.
• You love brands and social media: you're fascinated by brands, and how they market themselves and use social media to do this. You are naturally curious about the developments of the digital world and excited by its potential.
• Pride in your work: we treat our client's brands as our own and are meticulous about our approach. You will take real pride in what you deliver and always strive for perfection
• Real drive and ambition: you'll be constantly adapting to the ever-growing world of social, and we need people who have the mindset of growth as well as the ambition to get there
• You'll have three to five years of experience working in social media (agency-side preferable)