Own client relationships and drive growth across campaigns with end-to-end accountability for strategy, delivery, and financial performance.

• Client leadership: manage briefs, establish partnerships, and deliver campaigns from brief to execution.
• Team and performance: mentor Account Directors and Campaign Managers while overseeing timelines and costs.
• Growth and new business: identify opportunities to expand services, lead pitches, and exceed revenue targets.
• Cross-functional collaboration: align with Brand Experience Director and other departments while managing stakeholder expectations.
• Financial oversight: forecast revenue, manage budgets, and monitor KPIs within margins.
• Campaign analytics: analyse performance and agency impact post-campaign to inform future work.
• Relationship expansion: partner with customers on business needs, trends, and category landscape to drive retention and growth.
• Operational excellence: optimize processes, staffing, and logistics across campaigns.
• Strategic leadership: drive innovation and lead the account with a focus on profitable scale.