Responsibilities

• Leading client calls and owning the relationship day to day, managing expectations and building confidence through clear, thoughtful communication
• Delivering monthly and quarterly performance reviews, articulating results in a way that is clear and compelling
• Sending daily performance updates and weekly highlights to clients, keeping them informed and engaged
• Owning call agendas and follow-up notes, delegating actions where appropriate and tracking delivery through to completion
• Producing weekly reports by 2pm, focused on key takeaways and actionable next steps
• Managing and monitoring account pacing and daily optimisations, communicating changes and trends alongside strategic recommendations
• Ensuring all new campaigns are activated on time, to brief, and with thorough quality assurance
• Leading the test and learn approach across your accounts and sharing performance learnings with the team and clients
• Owning daily optimisations and providing feedback and guidance to junior team members on their suggestions
• Recording time accurately across client accounts and flagging overservicing risks to Account Directors proactively

Requirements

• Solid hands-on experience in paid media, with demonstrable ownership of campaign delivery and client management
• Confident communicator, both written and verbal, with experience leading client calls and presenting performance
• Strong analytical mindset with the ability to go beyond the numbers and understand what is driving performance
• Organised and accountable, with good instincts around prioritisation and managing multiple accounts
• Collaborative team player who takes the culture of the agency seriously and invests in the people around them
• Familiarity with tools including paid search, paid social, and attribution platforms