Responsibilities

• Working closely with clients to understand brand values, objectives, and audience, building relationships built on trust and respect.
• Providing prompt, clear communication at every stage, keeping clients informed about progress, milestones, and potential challenges.
• Collaborating with creative and technology experts to translate client requirements into impactful audio branding solutions.
• Using data-driven insights to manage multiple projects simultaneously from concept to delivery.
• Taking an organized approach to ensure timely delivery without compromising quality.
• Foreseeing challenges and proactively developing solutions to keep projects on track.
• Approaching KPIs with ownership and a relentless focus on delivering exceptional results.
• Maintaining thorough records of client interactions, project progress, and feedback.
• Embracing continuous improvement by seeking feedback from peers and management.

Requirements

• Extensive experience in a process driven B2B Account Management or Customer Success role, ideally managing high value clients
• Unrivalled attention to detail, creativity and initiative
• Ability to spot opportunity to increase revenue and mitigate within account base
• Highly organised with the ability to manage multiple ongoing projects simultaneously
• Excellent communication skills, both written and verbal

Benefits

• Free PureGym membership after 3-months served
• Cycle to work scheme
• 23 days annual leave plus bank holidays, increasing with length of service
• Additional half day off for birthday
• Enhanced maternity, paternity and adoption leave
• Two volunteer days per year for a charity of your choice
• Smart pension scheme
• Life insurance and critical illness cover
• All expenses paid company events in sought after venues
• Free fruit & breakfast