Responsibilities

• Partnering with Sector and Service Marketing, Communications and Commercial Success teams to identify process inefficiencies and implement simple, efficient and more effective ways of working that improve delivery, consistency and quality
• Designing, optimising and embedding scalable marketing and BD operational processes, guidance and standards that enable and support efficient planning, execution and continuous improvement
• Identifying and implementing opportunities to use automation and AI to improve speed, quality and efficiency. Help build colleagues’ confidence in using approved tools effectively, while applying pragmatic risk, quality and information-management safeguards
• Using operational data and performance insights to identify bottlenecks, prioritise improvements and measure the impact of change against adoption, efficiency and delivery outcomes, and translate findings into clear practical recommendations and improvements
• Leading or supporting (dependent on level and experience) an agile test-and-learn approach to process innovation, scaling successful improvements and supporting teams through change to ensure new ways of working are understood and adopted
• Contributing to the development of the Marketing Operations function by fostering an always on approach to continuous improvement, collaboration and operational excellence

Requirements

• Experience in marketing operations, process improvement, enablement, workflow optimisation or a similar role, with a strong understanding of how marketing and business development teams operate across campaign planning, digital activity, communications, execution, delivery and reporting
• Proven ability to identify inefficiencies, simplify processes and deliver operational improvements, including introducing the use of automation, workflow tools and AI-enabled solutions to improve efficiency
• Strong analytical problem-solving skills and delivery skills, with the ability to use data to identify opportunities, measure impact, and take initiatives from diagnosis through to implementation and adoption
• Excellent communication and stakeholder management skills, with the ability to collaborate across teams, build trusted relationships, influence without formal authority, and explain process or technology changes clearly in practical terms
• Experience of supporting change and embedding new ways of working, helping teams adopt improved processes, tools and technologies successfully
• A proactive, collaborative and curious approach, with a passion for continuous improvement, exploring new technologies, contributing ideas, and working effectively in a fast-paced team environment

Preferred

• Practical and hands-on, with a strong focus on delivery and measurable outcomes
• Curious and improvement-oriented, with a natural tendency to constructively question inefficient ways of working
• Adaptable and pragmatic, with the ability to apply technology and AI sensibly rather than for its own sake
• Confidence assessing, configuring and, where appropriate, developing AI-enabled automations to address clearly identified workflow inefficiencies
• Commercially aware, with an understanding of how effective operations support stronger marketing and BD outcomes
• Collaborative and credible, able to work effectively with a wide range of stakeholders
• Organised and structured, able to manage multiple improvement initiatives at once
• Strong attention to detail and a structured approach to quality assurance
• The ability to translate business / BD sector needs into clear process or automation requirements
• Confidence challenging requests constructively and setting realistic expectations

Benefits

• Hybrid working (see top of the advert for details)
• Professional study support (where applicable)
• Access to our internal Wellbeing, LGBTQ+, Multicultural and Women’s networks
• Life assurance
• Income protection
• Enhanced maternity/paternity/adoption and shared parental leave
• 26 days annual leave (pro-rata for part-time working) plus bank holidays (most of which can be taken flexibly!) with options to buy & sell holiday
• Private medical insurance
• Discounted gym memberships, critical illness and dental insurance through our flexible benefits
• Eye care vouchers