Responsibilities - Leading on strategy and planning for a portfolio of client accounts across a range of sectors - Acting as the senior point of contact for clients - building trust, managing expectations, and ensuring strong retention - Line managing two Marketing Executives and coordinating freelancers, including regular check-ins, appraisals, and day-to-day support - Overseeing the delivery of campaigns across social media, email, paid media, SEO, and content - Working closely with the creative team to brief, review, and champion great work - and building a strong collaborative relationship across disciplines - Monitoring and reporting on campaign performance, identifying opportunities for improvement - Supporting new business activity, including contributing to pitches and proposals - Championing and representing the Lemon Tree brand externally - at events, with clients, and within the wider industry - Leading on how we can integrate ai within the business to benefit our clients - Helping to develop internal processes and ways of working as the agency grows Requirements - Proven experience in a marketing or account management role, with at least 7 years in the industry - Strong understanding of digital marketing channels, including social media, email, paid media, and SEO - Experience managing or mentoring junior team members and freelancers, with the ability to motivate, inspire, and build strong working relationships across the team - Excellent client-facing communication and relationship management skills - Ability to think strategically and translate client goals into clear, actionable plans - Strong attention to detail and the ability to manage multiple accounts and deadlines - Someone who gets things done without needing to be chased - Marketing: 7 years (required) Nice to Have - Experience working in a marketing agency environment - Familiarity with tools such as Klaviyo, Meta Ads Manager, Google Ads, and WordPress - Experience with reporting and analytics platforms, including Google Analytics 4 - An understanding of brand development and creative briefing Benefits - No corporate nonsense - we're a small team and we actually like each other - We close over Christmas, and it doesn't affect your holiday allowance - An extra day off for your birthday and one volunteering day each year - Work laptop and phone provided - Opportunities to attend events and award ceremonies - from local awards nights to client events (including things like equine competitions and the Devon Truck Show!) - Work with a huge variety of clients across different sectors - no two accounts are the same - Our office is in the centre of Honiton, about five minutes from the train station and right amongst the shops - We’re small but growing fast - what you do here actually matters - Bring an idea to the table and you’ll be encouraged to make it happen - no idea is too small - You'll never look at a lemon the same way again...