Responsibilities

• Plan and deliver customer marketing communications across newsletters, webinars, product updates, and spotlights.
• Support the customer engagement and retention roadmap, keeping our messaging timely, relevant, and on brand.
• Work closely with Product, Customer Success, and Account Managers to surface stories, updates, and opportunities.
• Use in-platform opportunities to nurture, engage, and connect with our customers.
• Support the customer advocacy pipeline, helping identify and activate champions for case studies, testimonials, and peer-to-peer content.
• Capture and showcase customer success stories across core channels.
• Act as an internal brand champion, ensuring consistency across all content and channels.
• Build branded content, webpages, propositions, sales decks, and collateral that look sharp and land the message.
• Support the wider team on campaign materials and creative, briefing outsourced design partners where needed.
• Be a driving force behind our CRM and customer marketing through HubSpot.

Requirements

• 2+ years' marketing experience, ideally in B2B, SaaS, EdTech, or professional services.
• Digitally savvy, confident across CRM and marketing tools (HubSpot or similar a bonus).
• A natural brand champion with an eye for detail and quality content.
• Strong organisational skills and the ability to juggle multiple tasks.
• A fast learner who adapts quickly and is already using AI to improve their day-to-day outputs.
• Passionate, full of energy, and not afraid to get stuck in and move things forward.
• A confident communicator and genuine team player who enjoys collaborating across the business.
• A genuine interest in education and the impact great technology can have throughout Trusts and schools.

Preferred

Benefits

• 27 days of holiday per year plus bank holidays (with a buy option up to an additional 5 days)
• Enhance Maternity and Paternity leave
• AXA Health insurance including dental, optical and mental health
• Broadband allowance
• Home office stipend
• Life assurance (4 x basic salary)
• Encouraged and funded CPD