Responsibilities

• Welcome and onboard new members, and be the friendly first reply in their DMs
• Reply to member DMs and queries promptly and warmly
• Schedule and publish community posts in the founder's voice
• Arrange and coordinate community collaboration sessions
• Attend online sessions, take clear notes and upload them to the correct threads
• Add sessions to the courses area and keep it organised
• Set up community events end to end
• Create and schedule content for Facebook, Instagram and LinkedIn across both the brand and the founder's personal accounts
• Crosspost and adapt content into the community so members never miss what we are saying publicly
• Keep a consistent content calendar running across all channels

Requirements

• 1 to 3 years of marketing, communications or social media experience
• A confident copywriter who can match an established brand voice
• Warm, people-first and patient: you enjoy member conversations rather than tolerating them
• Organised and self-managing: you can run four workstreams without being chased
• Comfortable with outbound work: pitching, following up and the occasional no
• Happy working hybrid with regular in-person days

Preferred

• Experience with community platforms (with a preference for Heartbeat)
• Experience with CRM systems, HighLevel in particular
• Experience supporting a founder-led or personal brand
• Lived experience of, or familiarity with, our community's world and a passion for the mission

Benefits

• 4 weeks leave plus all Bank Holidays. Guaranteed time off between Christmas and New Year (taken from annual entitlement)
• Company pension
• Travel opportunities
• Training opportunities
• Access to health app which offers private GP appointments, physiotherapy and counselling
• A varied role with real ownership: community, content, PR and partnerships in one seat
• Direct access to and mentoring from the founder
• Casual dress
• Company events
• Free flu jabs