Responsibilities

• As a Marketing Co-ordinator, you will support the delivery of our Legacy and In Memory fundraising plans, helping drive supporter engagement and income generation through effective marketing, administration and supporter stewardship.
• Working closely with the Marketing Manager – Legacies, you will co-ordinate campaigns, process supporter communications and gifts, maintain accurate records and help ensure every supporter receives a positive, professional and compassionate experience.
• You will also support the delivery of online and offline marketing activity, promoting legacy giving and free Will writing services whilst working with colleagues and external suppliers to ensure campaigns and projects are delivered successfully.
• Additionally, you will:
• Respond to supporter enquiries by phone, email and post
• Maintain accurate supporter records and engagement information
• Monitor invoices, income coding and expenditure records
• Create and maintain templates, procedures and administrative records
• Support research projects and wider team initiatives
• Ensure all activity complies with fundraising regulations, GDPR and internal processes

Requirements

• Experience in an administrative, co-ordination, customer service, supporter care or similar role, ideally within fundraising
• Experience building positive relationships with customers, supporters or stakeholders
• An understanding of the importance of supporter care and stewardship
• Sensitivity and professionalism when communicating with supporters, including those who may have been recently bereaved
• Excellent verbal and written communication skills
• Strong organisational skills and the ability to manage competing priorities
• Excellent attention to detail and accuracy
• Good IT skills, including Microsoft Office
• The ability to work proactively, use initiative and manage your workload effectively
• A collaborative approach and willingness to support colleagues across the wider team

Benefits

• Salary of £27,878.71 per annum
• Generous annual leave with the option to buy additional days
• Pension scheme with generous employer contributions
• Access to legal services and mental health support
• Employee Assistance Programme
• Home-working allowance
• Professional and personal development
• Life assurance
• Enhanced pay